How do we receive our tickets?
Once you have booked your tickets, you will receive your confirmation and your tickets via email or mobile delivery. Please bring a copy of the tickets with you at Check-in OR have your Confirmation # available along with your Photo ID.
Does Santa’s toy factory have handicap accommodations?
Yes, the location of the event is wheelchair accessible.
For any other assistance, please contact us at HeadElf@SantasWhiteMountainAdventure.com
Are my tickets refundable?
Tickets are non-refundable upon purchase. If needed, a ticket may be exchanged one (1) time for another date or time. A charge of $5.00 per ticket will be made if additional ticket changes are needed, beyond the initial exchange. See the next question for additional information.
What if I have already purchased tickets but I would like to change my current reservation?
Santa’s White Mountain Adventure tickets are non-refundable upon purchase. If needed, a ticket may be exchanged one (1) time for another date or time. A charge of $5.00 per ticket will be made if additional ticket changes are needed, beyond the initial exchange.
Exchanges must be completed a minimum of fourteen (14) days prior to your event date.
Ticket changes/modifications are subject to availability and are limited to adding guests or making changes to your event date.
All exchanges must be made by phone with a Reservationist at (928) 421-1809 or e-mail us at HeadElf@SantasWhiteMountainAdventure.com.
Is there a military discount?
(Police & firefighters, too)
Of course! We offer a 10% discount for military families (Up to 6 Tickets). Here in the White Mountains, we love our police and firefighters as well, so with proper police or firefighter ID, you too will receive a 10% discount (Up to 6 Tickets). This offer is not valid with any other discount. Enter promo code WETHANKYOU10 to receive your discount. *Proper Military, Police, or Firefighter ID, and Driver’s License are required at the check-in desk.
What are the age ranges for children and adults?
Children 0-17 months are free. Child: 18 months to 17 yrs old. Adult: 18+. ALL CHILDREN MUST BE ACCOMPANIED BY A PAID ADULT.